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Our job is simple:
to make your life easier.

Intake Process
Care Coordination
Comprehensive Care Management
Health and Wellness Promotion
Comprehensive Transitional Care
Individual & Family Support
Referral to Community & Social Services
Intake Process

How does it work?

  1. Contact our Intake Department by calling 844-504-8400 or by emailing [email protected]. An Intake Specialist will be assigned to guide you through the process, assisting and supporting you each step of the way.
  2. Your assigned Intake Specialist will work closely with you to determine your loved one’s eligibility for Medicaid-funded services through the Office of People with Developmental Disabilities (OPWDD) of the State of New York.
  3. If the individual does not already have Medicaid, you will also be assigned to a Medicaid Specialist to guide and assist you in applying for and obtaining waiver Medicaid.
  4. We pledge to work as quickly as possible to support you through the process of getting your loved one the services and supports he or she requires and deserves.
Comprehensive Care Management

Your Care, Your Way.

We manage your care
from A to Z

  • We’ll help you create your “Life Plan,” a personalized plan outlining your needs, wants, preferences, and strengths—that will guide the coordination of your services and supports.
  • From disability related services, to dental care, to transportation, to mental healthcare, we’ll work fast to connect you to the care and services you need, so you can have the quality of life you deserve.
  • Your Care Manager will work with you to review and update your continuously evolving Life Plan, so that it always reflects your life goals and changing needs.
  • We’ll also make sure that everyone is on the same page about your desired outcomes—including you, your family / care team, and your service providers.
Health and Wellness Promotion

Knowledge Is Power.

We make sure you stay informed.

We understand how important your health is to your quality of life. We’ll coordinate all of your health services, from setting up regular doctor visits and dental appointments to arranging meeting with nutritionists and mental health professionals, to ensuring transportation to all your appointments. In short, we’ll coordinate everything necessary to keep you healthy.

We’ll always be on call to answer your questions, clarify your concerns, and provide you with all the information you need to know about the services available to you. If you need additional services, we’ll coordinate them. If you need more timely access to care, we’ll arrange it. If you need any changes made to the way you receive care, we’ll make sure it gets done.

No matter the nature of your questions, you’ll have access to knowledgeable staff who understand your challenges and will work tirelessly to ensure your needs are met.

Comprehensive Transitional Care

Transitions Are Tough.

We help you prepare for big changes.

Major life changes are hard—but they can be especially overwhelming for I-DD individuals and their families. We help you and your family prepare for life changes and transitions, as well as changes in your needed services, so you can rest a bit easier.

Whether you’re transitioning between levels of care, or after a hospital stay or rehabilitation facility, we’ll set you up with the right services and facilities, aid communication among your providers, and check in with you post-discharge to make sure you are getting the physical and emotional support you need.

When you graduate from school, we assist you with finding employment or enrolling in a day habilitation program. When you turn 18, we help you obtain legal guardianship when necessary.

Individual & Family Support

It Takes a Village.

We support & educate
your care team.

Your family and support network need the most accurate and up-to-date information in order to be your best advocates  and ensure you receive the absolute best care.

We communicate with your family and/or care team to ensure that the Life Plan reflects your needs as well as their preferences, connect them to peer support groups, and give them the proper resources to increase their knowledge, awareness, and engagement in your care.

Referral to Community & Social Services

Actualize Your Potential.

We connect you with community & social services.

We help you, your family, and your support network get information about important community-based resources to maximize your quality of life, actualize your goals, and reach your potential.

Whether it’s skills training, finding employment, therapy services, or in-home care, we’ll help identify services, coordinate referrals, and manage any other service. Our ultimate goal is that those we serve gain the most independence, choice, and control over their lives.

The following services, whenever available, may be coordinated by a care manager:

  • Camp
  • Day services
  • Family care
  • Respite services
  • Transportation
  • Environmental modifications
  • Health care
  • Residential services
  • Crisis intervention
  • Employment services
  • Financial assistance

You call. We answer. We do.
That’s the Tri-County Care Promise

Speak to a Tri-County
Care Specialist Now

Contact a dedicated Enrollment Specialist
Contact a Customer Service Specialist

We are dedicated to making life better.